Refund Policy — School Reach AI

📅 Last updated: May 21, 2026 | Effective date: May 21, 2026

    ✅ We offer a 7-day refund window for new subscriptions. Our goal is your complete satisfaction — if School Reach AI isn't working for your school, we'll make it right.
  

1. Free Trial Policy

All new schools are eligible for a 7-day free trial. No payment is required during the trial period. You only pay when you choose to continue after the trial. This ensures you can fully evaluate the platform before committing.

2. Refund Eligibility

You are eligible for a full refund if:

You request a refund within 7 days of your first paid subscription payment
You have not exceeded 50 WhatsApp messages sent on the paid plan
The request is submitted in writing to admin@schoolreachai.in

3. Non-Refundable Situations

Refund requests made after 7 days of the billing date
Partial month refunds for mid-cycle cancellations
Accounts suspended for violating our Terms of Service
Fees already processed for WhatsApp API usage (third-party costs)

4. Service Credits

If you experience significant service downtime (more than 24 hours in a month) due to issues on our end, we will provide a proportional service credit to your next billing cycle. This does not apply to downtime caused by third-party services.

5. How to Request a Refund

Email us at: admin@schoolreachai.in
Subject line: Refund Request — [School Name]
Include: School name, registered email, reason for refund, date of payment

We will process your request within 5-7 business days. Approved refunds will be credited to the original payment method.

6. Cancellation Policy

You may cancel your subscription at any time by emailing admin@schoolreachai.in. Cancellations take effect at the end of the current billing cycle. You will continue to have access to the Service until then. No further charges will be made after cancellation.

7. Contact Us

For refund or billing queries:
📧 admin@schoolreachai.in
🌐 schoolreachai.in
We respond within 1 business day.